[JOB POSTING] AR Specialist – RightNow

RightNow is looking for an Analyst Relations Specialist to join their Influencer Relations team. Reporting to the Director of Analyst Relations, the AR Specialist is responsible for proactively maintaining positive relationships with specific industry analysts (for example, certain Gartner and Forrester analysts, Ovum, Constellation and Altimeter), and other influencers as required to drive awareness of and advocacy for RightNow and our solutions, company and people.  This person works closely with executives and subject matter experts across the company, including the Marketing and Product Management teams and Sales.  This is a great opportunity to help build and evolve the analyst relations program at an innovative, profitable and growing company.

Essential Duties and Responsibilties

  • Maintain positive relationships with specific industry analysts and other influencers
  • Contribute to and execute RightNow’s communications strategy for interacting with analysts
  • Make distinctions between important requests and noise and respond quickly to inbound analyst requests that support AR goals
  • Increase RightNow’s position in analyst reports (such as Gartner Marketscope, Forrester Wave, and Ovum Decision Matrix reports)
  • SupportRightNow Marketing strategy with inclusions of key solutions and/or customer examples in relevant reports
  • Plan and coordinate analyst sessions including strategy days, analyst days, tours, inquires and briefings
  • Develop presentations and briefing documents for analyst activities such as briefings and strategy sessions
  • Effectively communicate analyst data and highlights to employees, particularly Sales Enablement team
  • Work with Sales to leverage analysts to create opportunities and drive deals
  • Actively promote analyst participation in support of RightNow’s marketing programs, including speaking engagements, webinars, whitepapers, media pitching, etc.
  • Respond to internal requests for data and information as appropriate
  • Other duties as assigned

Essential Knowledge, Skills, Abilities, and Background

  • Minimum of 3-5 years of experience in Analyst Relations in the technology industry with a strong track record of measurable results
  • Established relationships with industry analysts
  • Experience with Customer Experience, Customer Service or CRM applications and Cloud Computing preferred
  • Excellent communication, writing, project management and relationship management skills
  • Ability to balance, prioritize and deliver excellent results under tight deadlines with limited resources
  • An enthusiastic team player who is proactive, energetic, efficient, resourceful  and has a dedication to excellent
  • Bachelor’s Degree

Please note:  We do not accept non-solicited resumes and/or phone calls from third-parties. Any resumes received will be considered a gift.

Job Location: Boulder, CO, Bozeman, MT, Maidenhead, UK, New York, NY, Reston, VA, San Mateo, CA – Preferred

For further details and to apply please click here

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